Residents

Non-Emergencies

For normal, non-emergency maintenance items, please email your written request to [email protected]

Emergencies

If the issue is an emergency, call our office 24/7 at 210-568-7668 to report the problem. You must follow up in writing via email. Remember to include your property address, the nature of the repair item, and a good contact phone number where you can be reached.

For police or fire emergencies, dial 911 before calling us.

Although not exhaustive, the following are the most common examples of maintenance emergencies. Keep in mind that an emergency is considered to be a condition that materially affects the physical health or safety of an ordinary tenant. AC and Heating are not considered emergencies.

• The main sewer line is stopped up.
• A pipe is broken and water is leaking into the house.
• The house was broken into and the door into the house is not secure.

If the service call is a result of resident damage, as defined by the Texas Property Code, you will be responsible for the cost of repairs/replacement. Be sure to keep all service appointments so that you are not charged for a missed call

Maybe. You must first obtain written permission from the property manager. If the satellite has to be installed onto the roof or the side of the house, it is NOT permitted. Same thing with cable; if it requires running wires through an exterior wall, it is not permitted. Any cost of installation or restoration of the property to its previous condition is an expense of the resident.

You must also obtain written permission from the property manager to do this, and no lines can be run through an exterior wall of the home. All costs of installing extra phone lines are the responsibility of the resident.

Paragraph 14 addresses this more in-depth. Although prior notice is not a requirement, we will first attempt to contact you through a phone call, text message, and/or email to give you advance notice if we need to enter the home. A mid-lease property condition survey will be conducted about half way through and you will be notified in writing several days in advance.

You will need to email us at [email protected] and let us know what is happening as soon as possible so that we can inform the property owner. If you are being transferred and want to break the lease, ask your company what assistance they will provide. Keep in mind, job transfers are not an automatically approved reason for early termination of the lease agreement. Please refer to your lease for more details. If an early termination is permitted, we will certainly follow up on any qualified replacement tenant referrals you may have.

 NO. Anyone leasing the property will have to apply and be approved first.

No. Your rental agreement provides that all carpets must be professionally cleaned using an approved vendor, with a copy of the invoice submitted at move out.

Not usually. For more information, contact our administrative coordinator at [email protected] or 210-568-7668.

The notice to vacate must be received in our office in writing on or before 45 days prior to your lease end date.

If your roommate moves out, a written notice needs to be submitted to the Resident Coordinator. Remember that both tenants are liable to ensure that the rent is paid. You must have written permission from the property manager to substitute a roommate. Any new potential roommate must submit an application and supporting documentation in accordance with the Tenant Selection Criteria.

Security deposits are collected as “security” for the property. Reimbursements to departing roommates are handled by the remaining tenant(s). No portion of the security deposit will be refunded individually.

The rent is due on the first of the month. If the rent is not received in our office before the end of the day on the 3rd, you will receive a late notice. If your account is not current by the 5th, we have to serve a 3-day notice. This is the first step in an eviction process but it does not always means you will be evicted. We must, however, start the process.

No. Fair Housing laws require that we treat all our residents equally. We cannot choose one resident as more deserving than another to pay late charges; therefore we enforce late charges across the board.